Terms & Conditions

Last Updated: July 11, 2026

Welcome to FemZou. These Terms & Conditions govern your access to and use of the FemZou website, products, and services.

By accessing, browsing, registering on, or purchasing products from FemZou, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. General Information

FemZou operates an e-commerce website offering skincare, haircare, personal care, beauty, and related products.

Throughout these Terms & Conditions, the terms “FemZou,” “we,” “us,” and “our” refer to FemZou. The terms “you,” “your,” “user,” and “customer” refer to any individual who accesses, browses, registers on, or purchases products through our website.

2. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the legal age required to enter into a contract, you may use the website only under the supervision and consent of a parent or legal guardian.

You agree to provide accurate, complete, and current information when creating an account, placing an order, or communicating with us.

3. User Accounts

Certain features of our website may require you to create an account.

You are responsible for:

  • Providing accurate and complete account information
  • Maintaining the confidentiality of your login credentials
  • Restricting unauthorized access to your account
  • Informing us promptly if you suspect unauthorized use of your account

You are responsible for activities conducted through your account unless otherwise required by applicable law.

FemZou reserves the right to suspend or terminate accounts that contain false information, violate these Terms & Conditions, engage in fraudulent activity, or misuse our website or services.

4. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, ingredients, specifications, pricing, and other information.

However:

  • Product colors and appearance may vary depending on your device or screen settings.
  • Product packaging may change from time to time.
  • Product images may be for illustrative purposes.
  • Minor differences may exist between website representations and delivered products.

We reserve the right to modify product information, availability, pricing, and specifications where reasonably necessary.

5. Product Availability

All products displayed on FemZou are subject to availability.

Adding a product to your shopping cart does not guarantee its availability or reservation.

We reserve the right to:

  • Limit product quantities
  • Discontinue products
  • Restrict sales in certain locations
  • Cancel orders for unavailable products
  • Modify available product selections

If an ordered product becomes unavailable after an order is placed, we will take reasonable steps to inform you and provide an appropriate resolution, which may include cancellation and refund where applicable.

6. Pricing

We make reasonable efforts to ensure that product prices displayed on our website are accurate.

Prices may change without prior notice.

The final amount payable, including applicable taxes, shipping charges, discounts, and other fees, will be displayed during the checkout process.

In the event of an obvious pricing or technical error, FemZou reserves the right to cancel or refuse the affected order and provide a refund of any amount already paid, where applicable.

7. Orders and Order Acceptance

When you place an order through FemZou, you are making an offer to purchase the selected products.

Receiving an order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Suspected fraud or unauthorized transactions
  • Incorrect or incomplete delivery information
  • Technical errors
  • Violation of these Terms & Conditions
  • Circumstances beyond our reasonable control

If we cancel a prepaid order, any eligible refund will be processed according to our applicable refund policy.

8. Payments

Customers must use the payment methods available on the FemZou website.

Payments may be processed through authorized third-party payment service providers.

By submitting payment information, you confirm that:

  • The payment information provided is accurate.
  • You are authorized to use the selected payment method.
  • Sufficient funds or credit are available to complete the transaction.

FemZou is not responsible for payment failures caused by banks, payment gateways, card networks, UPI providers, or other third-party payment services.

9. Shipping and Delivery

Orders will be shipped and delivered according to our Shipping Policy.

Estimated delivery times are provided for general guidance and may vary due to:

  • Customer location
  • Courier operations
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Incorrect delivery information
  • Other circumstances beyond our reasonable control

Customers are responsible for providing complete and accurate shipping information.

FemZou will not be responsible for delivery delays or failures caused by incorrect, incomplete, or outdated information provided by the customer.

10. Order Cancellation

Order cancellations are subject to our Cancellation Policy.

Cancellation requests may only be accepted before an order reaches a certain stage of processing or shipment.

Once an order has been shipped, cancellation may not be possible.

FemZou reserves the right to cancel orders in cases of suspected fraud, payment issues, product unavailability, technical errors, or other legitimate business reasons.

11. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers should carefully review the applicable policy before making a purchase.

Due to hygiene, health, safety, and product integrity considerations, certain beauty, skincare, haircare, personal care, or opened products may not be eligible for return.

Eligibility for a return, replacement, or refund may depend on factors including:

  • Product condition
  • Reason for the request
  • Time elapsed since delivery
  • Supporting photographs or videos
  • Whether the product has been opened or used
  • Applicable consumer protection laws

12. Promotional Offers and Discount Codes

FemZou may offer discounts, promotional codes, coupons, rewards, or special offers.

Unless otherwise specified:

  • Promotional offers cannot be exchanged for cash.
  • Offers may be subject to minimum purchase requirements.
  • Certain products may be excluded.
  • Only one promotional code may be permitted per order.
  • Offers may have specific validity periods.
  • Promotional benefits may be withdrawn in cases of misuse or fraud.

FemZou reserves the right to modify or discontinue promotional offers in accordance with applicable terms and laws.

13. Product Use and Disclaimer

Customers should carefully read product labels, ingredient lists, usage instructions, warnings, and other information provided with products before use.

Individual results and reactions to skincare, haircare, beauty, and personal care products may vary.

Customers are responsible for determining whether a product is appropriate for their individual requirements.

Where appropriate, customers should perform a patch test before using a new cosmetic or personal care product.

If you have allergies, sensitivities, existing medical conditions, or concerns regarding the use of a product, you should seek advice from an appropriately qualified professional before use.

FemZou does not guarantee that every product will produce identical results for every customer.

14. Intellectual Property Rights

All content available on the FemZou website, including but not limited to:

  • Logos
  • Brand names
  • Website designs
  • Graphics
  • Images
  • Product descriptions
  • Text
  • Icons
  • Videos
  • Software
  • Website layouts

is owned by, licensed to, or lawfully used by FemZou and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, commercially exploit, or otherwise use our website content without prior written authorization, except as permitted by applicable law.

15. Acceptable Use of the Website

You agree not to:

  • Use the website for unlawful or fraudulent activities
  • Attempt to gain unauthorized access to the website or its systems
  • Introduce viruses, malware, or harmful code
  • Interfere with website security or functionality
  • Use automated tools to improperly collect website data
  • Impersonate another person or entity
  • Submit false or misleading information
  • Abuse promotional offers or discount programs
  • Engage in fraudulent transactions
  • Violate applicable laws or regulations

FemZou reserves the right to restrict or terminate access to users who misuse the website.

16. Reviews and User-Generated Content

If you submit product reviews, comments, feedback, photographs, suggestions, or other content, you confirm that:

  • The content is accurate and lawful.
  • You have the right to submit the content.
  • The content does not violate third-party rights.
  • The content is not abusive, defamatory, misleading, obscene, or fraudulent.

You grant FemZou permission to use, reproduce, display, and publish submitted content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove inappropriate, fraudulent, misleading, or unlawful content.

17. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including payment processors, shipping providers, analytics services, and social media platforms.

FemZou does not control and is not responsible for the availability, content, privacy practices, security, or operations of independent third-party services.

Your use of third-party services may be governed by their respective terms and policies.

18. Limitation of Liability

To the maximum extent permitted by applicable law, FemZou will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use our website, products, or services.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold FemZou harmless from claims, losses, damages, liabilities, and reasonable expenses arising from:

  • Your misuse of the website
  • Your violation of these Terms & Conditions
  • Your violation of applicable laws
  • Your infringement of third-party rights

20. Privacy

Your use of the FemZou website is also governed by our Privacy Policy.

We encourage you to review our Privacy Policy to understand how we collect, use, store, and protect personal information.

21. Force Majeure

FemZou will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • Government restrictions
  • Internet or telecommunications failures
  • Courier disruptions
  • Transportation delays
  • Strikes
  • Civil disturbances
  • Other unforeseen events beyond reasonable control

22. Changes to These Terms & Conditions

FemZou reserves the right to modify or update these Terms & Conditions from time to time.

Changes will be published on this page along with an updated “Last Updated” date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms & Conditions, subject to applicable law.

23. Governing Law and Jurisdiction

These Terms & Conditions will be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the FemZou website, products, or services will be subject to the jurisdiction of the competent courts in the location applicable to FemZou’s registered or principal place of business, subject to applicable consumer protection laws.

24. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in full force and effect.

25. Contact Us

If you have questions, concerns, or complaints regarding these Terms & Conditions, please contact us:

Website: FemZou
Website Address: femzou.com
Email: macvisionbiotech@gmail.com
Phone: +91-7018532162

We will make reasonable efforts to respond to legitimate customer inquiries and concerns.

26. Acceptance of Terms

By accessing, browsing, registering on, or purchasing products from FemZou, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

© 2026 FemZou. All Rights Reserved.